Hosting & Maintenance
Your site, always live. Always secure. Always fast.
Stop worrying about downtime, security patches, and slow load times. We manage your hosting and keep everything running at peak performance, so you can focus on your business.
Everything that's included
Dedicated Hardware
Your site runs on our own dedicated hardware, not shared commodity cloud. Full control over what runs alongside your site.
99.99% Uptime SLA
We commit to 99.99% monthly uptime, monitored every minute, 24/7/365. Each client gets a personal status page as the authoritative record.
Daily Automated Backups
Full off-site backup every night at 10PM UK time. 30-day retention. Recovery Time Objective: 5 minutes. Recovery Point Objective: less than 24 hours.
Security by Design
Your site is never exposed directly to the internet, all traffic routes through a secure gateway. SSL auto-issued and renewed. Backups encrypted in-transit and at rest.
Incident Response
Critical issues: response within 1 hour (business hours), 2 hours (out of hours). Non-critical issues: 1 business day. Updates posted to your status page.
Priority Support & Maintenance
Proactive CMS/plugin updates, performance monitoring, and direct team access via our support portal. No tickets lost in a queue.
Backup protection tiers
Standard protection is included with every site. Enhanced and Ultra tiers are available for businesses where data loss or downtime would be critical.
Standard
Included for all sites- Daily backup at 10PM UK time
- 30-day backup retention
- RPO: less than 24 hours
- RTO: 5 minutes
- Off-site encrypted storage
Enhanced
Optional add-on- Live copy on separate server
- Supplementary backups throughout the day
- 30-day backup retention
- RPO: ≤5 minutes (usually seconds)
- RTO: 5 minutes
Ultra
Enterprise- Multi-region active replication (EU + US)
- Automatic geographic routing
- Read replicas in both regions
- RPO: less than 1 minute
- RTO: 5 minutes
- Monthly failover test reports
Backed by a real SLA
Our 99.99% uptime commitment isn't marketing copy, it's a contractual obligation. If we miss it in any calendar month, you're entitled to a service credit against your next invoice.
Every client gets a personal status page, which serves as the authoritative record of uptime, incident history, and severity. Planned maintenance is announced there in advance.
Our process
- 1Onboarding & setup - site review and migration planning
- 2Migration - we move your site with zero downtime
- 3Monitoring configured - uptime, performance, and security alerts live
- 4Updates & patching - CMS, plugins, and dependencies kept current
- 5Ongoing reporting - status page updated, monthly review available
Onboarding typically takes 1-3 business days. Ongoing monthly service thereafter.
Ready for stress-free hosting?
We can take over your existing hosting or set up something new, get in touch today.
Get a QuoteHosting & Maintenance FAQs
Common questions about our hosting & maintenance services.
What infrastructure do you use?
We use our own dedicated hardware - not shared commodity cloud. This gives us full control over what runs alongside your site and allows us to back a genuine 99.99% uptime SLA.
What does the 99.99% uptime SLA actually mean?
It means we're contractually committed to keeping your site available 99.99% of each calendar month. If we miss that, you're entitled to a service credit - 10% of your monthly fee for 99.0-99.98% uptime, up to 100% for below 95%. Your personal status page is the authoritative record.
How often do you backup my site?
Daily backups are taken every night at 10PM UK time, stored off-site with 30-day retention. Recovery Point Objective is under 24 hours. Our Recovery Time Objective is 5 minutes - and in tests we've consistently restored sites in under 2 minutes.
What's the Enhanced backup tier?
Enhanced Protection adds a live copy of your database on a separate server, plus supplementary backups throughout the day - bringing the RPO down to under 5 minutes (usually seconds). Recommended for ecommerce and booking sites.
What support response times can I expect?
Critical issues (site down): initial response within 1 hour during business hours, 2 hours out of hours via our out-of-hours support line. Non-critical issues: within 1 business day. Updates are posted to your status page.
Do you host sites you didn't build?
Yes. We can onboard any site onto our managed hosting. We review the codebase, handle the migration, and configure monitoring before going live.